Support Center


Trouble Tickets

Although WebHostingDirect provides quite a facilitated system of site management through a user-friendly interface, some questions or troubles may arise. This is when Trouble Tickets become useful, as a means of communication between the user and the technical administrator. Virtually every form contains a link to the TT form where you can report your problem:

These links will bring you to the Add Trouble Ticket page. You can also get on this page by selecting Make a Ticket from the Support Center menu:

The following form will appear:

• Title: name the problem, as you would like to refer to it.
• E-mail: your e-mail address. It is required if you want to receive an e-mail confirmation that your trouble ticket was received by the technical administrator.
• Web Only: tick this box if you don't want to receive the e-mail confirmation.
• Priority: state how important or urgent it is for you to have this problem taken care of.

Trouble Tickets List

Trouble tickets that have been submitted are added to the Trouble Tickets List. To view the whole list of trouble tickets, select Trouble Tickets in the Support Center menu. You will be brought to the Trouble Tickets page:

Click any of the column header to sort your TT entries.
To modify or add a new message or view details for a specific trouble ticket, click the corresponding title link and enter changes into the form that appears:

When a trouble ticket is answered, an asterisk (*) appears next to the appropriate TT link in the Trouble Tickets page:



Click the TT title link to view the answer to your question in the answer section.